Terms and Conditions
As a guest of Coconut Condos and the KA'ANAPALI LIVIN’ THE DREAM HOME, I agree to the following terms and conditions:
TERMS AND CONDITIONS
1. Agreement: The Owners and Tenants agree as follows: Tenant is over the age of 21 and will be an occupant of the home during the entire reserved period. Other occupants will be family members, friends, or responsible children. No key codes will be issued to anyone other than the tenant listed on rental agreement. The maximum number of guests is limited to 10 persons. This property requires a (7) night minimum stay and longer stays may be required during holiday periods. Rates are subject to change without notice.
2. Pets: No pets allowed. A $500 fee will be assessed if tenants have pets in home.
3. Smoking: The Hawaii Legislature enacted State Law 295, effective November 2006, which prohibits smoking in all enclosed or partially enclosed areas open to the public. Violations will result in fines, including a $500 fee if tenants smoke in home.
4. Deposits/Payments: An advance payment equal to 50% of the rental rate is due at the time of reservation. The advance payment will be applied toward the room rent. The BALANCE OF RENT is due thirty (30) days before your arrival date. If initial reservation is less than (30) days, full amount is due upon reservation.
5. Storage of Food Items: Guests to maintain a clean environment in the home by not leaving food items out with containers open. Food items should be kept in the refrigerator to prevent attraction to pests. Food spills, crumbs, etc. should be cleaned promptly. Guest also understands that Hawaii is located in a tropical climate and that insects, rodents and lizards flourish in the environment, in addition to the animals native to Hawaii, including but not limited to the mongoose, feral cats and chickens. Although Owner will use its best efforts to hold interactions with these during guests' stay, guests understand that any contact by guest with such a pest/bird/animal within or outside the unit does not constitute a breach of this Agreement, or give guest any right to any refund or rental adjustment.
6. Check-In/Check-Out: Check in is at 4:00 pm HST. Check out time is 10:00 am HST. If you check out later than 10:00 am, you will be charged for an additional night’s stay. Early check-in and late check-outs may be purchased upon last-minute availability for an additional fee. Please contact us for details.
7. Lost and Found Items: In addition to shipping and handling charges to return items left behind, we charge a $25 fee to look for and retrieve lost items.
8. Parking: There are two spaces in the driveway for parking. Vehicles shall be parked in the designated onsite parking area and shall not be parked on the street.
9. Cancellations: A thirty (30) day written notice is required for cancellation. Cancellations that are made more than thirty (30) days prior to the arrival date will be given a full refund, minus the $149 booking fee. Cancellations or changes that result in a shortened stay, that are made within 30 days of the arrival date, forfeit the full advance payment and damage/reservation deposit. Cancelation or early departure does not warrant any refund of rent or deposit. Our cancellation policy does not provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations and similar events that can affect your trip. We strongly suggest that you purchase travel insurance.
10. Monthly Reservation Cancelations: Monthly renters must cancel (60) days prior to check-in. Monthly renters who make a change that results in a shortened stay must be made at least sixty (60) days prior to check-in.
11. No Daily Maid Service: Bed linens and towels are provided. There is no daily housekeeping. A starter supply of bath soap, toilet tissue, and garbage liners will be provided; however, guest will need to purchase further supplies. This is a privately managed home.
12. Guests Liability: Guest agrees to accept liability for any damages caused to the property by Tenant or Tenant guests, including but not limited to, landscaping, misuse of appliances, and/or equipment furnished. Tenant agrees to reimburse owners for costs incurred to repair/replace damaged items. Please do not remove any furnishings, equipment or items from the unit, including any linen, dishes or other items from the unit. Locked areas such as owner's personal storage are exempt from this agreement and are off limits to guest. Guest understands that the home is a privately owned dwelling with the owner's furnishings and that neither manager nor the owner shall be responsible for providing any additional furnishings or equipment. Guest will be solely liable for any additional costs, charges or expenses resulting from any damage, lost or stolen items or excessive check-out cleaning.
13. Illegal and/or Disruptive Activity: Owner and manager reserve the right to remove any individual from the premises for any illegal or disruptive behavior on the premises. Owner and manager reserve sole discretion in determining if a guest should be removed from the premises for illegal and/or disruptive behavior. No arrest or conviction is necessary for Owner and manager reserve to remove an individual from the property. If an individual is removed from the property for such activity, no refund will be issued for moneys paid to owner.
14. Hold Harmless: All homes are privately owned. Owners do not assume any liability for any loss, damage, or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity, internet or plumbing. Nor will owners accept liability for any loss or damage caused by weather conditions, natural disasters, or other reasons beyond its control. Owner will use its best efforts to ensure that all equipment within the unit is in good working order, although neither Manager nor Owner guarantees that any equipment will not break down during your stay. In the event of a breakdown, Manager will use commercially reasonable efforts to remedy the situation as soon as possible after notification of the breakdown. Additionally, such a breakdown does not constitute a breach of this Agreement or give Guest any right to any refund or rental adjustments for any such mechanical failure.
15. Walkways and Pool Area: The Guest is fully aware that the walkways can be dangerous, that they can be slippery when wet, and that injury is likely to occur to anyone not using caution. Guests should observe and adhere to all rules and policies as posted at the property. Guest is aware that this home contains a pool that is NOT gated and all children must be supervised by a responsible adult at all times. With full knowledge of the above facts and warnings, the undersigned accepts and assumes all risks involved in or related to the use of walkways, sauna, cold plunge, pool and hot tub area.
16. Additional Terms and Conditions: The undersigned guest, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges actual Owners from any and all claims, demands, and causes of action by reason of injury or whatever nature which has or have occurred, or may occur to the undersigned, or any of his/her guests as a result of, or in connection with the occupancy of the premises and agrees to hold actual Owners free and harmless of any claim or suit arising there from. In any action concerning the rights, duties or liabilities of the parties to this agreement, their Principals, agents, successors or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
17. Natural Disaster Policy: Owner does not offer refunds or reschedule bookings due to hurricane activity. If you are concerned about the possible interruption, cancelation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase travel insurance at the time of booking. Travel insurance offers a comprehensive cancelation and interruptions policy, which can protect you not only in the event of weather related storms, but for sudden emergencies as well. Without travel insurance, no refunds will be given for storms, hurricanes or natural disaster. Owner is not liable for events that may interfere with your scheduled occupancy, including but not limited to natural disasters, acts of government agencies, fire, strikes of terrorism and war.
18. Quiet Hours: Quiet hours from 9:00 p.m. to 8:00 a.m., during which time the noise from the short-term rental home shall not unreasonably disturb adjacent neighbors. Sound that is audible beyond the property boundaries during non-quiet hours shall not be more excessive than would be otherwise associated with a residential area. Amplified sound that is audible beyond the property boundaries of the short-term rental home is prohibited.
19. No parties or group gatherings other than registered guests shall occur.
20. Security Cameras. Renter acknowledges that security cameras are used to ensure the security of the premises from theft, unauthorized access, or damage to the property. All security cameras are strategically positioned so as to not interfere with the peaceful possession of our guests or their privacy. Security cameras are solely for monitoring outside the property and are not present inside the property. Tenant accepts the monitoring of the outside by security camera. Tenant agrees not to tamper with the security cameras.
21. Force Majeure: There may be circumstances beyond our control in which the property might not be available for your reservation. Examples of these, but are not limited to, destruction of property, sale of property, water, gas or sewer leaks, fire or any other damage to the property making it inhabitable or potentially inhabitable. In the event of Force Majeure, owner will do their best to make alternative arrangements, although alternative accommodations are not in any way guaranteed. Guest also agrees to relocate back to the original property when it is deemed available by owner. This will be the full extent of our liability to the guest, and we will not be responsible for any other costs connected with any such cancellation howsoever arising.
22: Damage Coverage Insurance: This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to checkout. The policy will pay a maximum benefit of $5000. Any damages that exceed $5000 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit because of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $5000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Certificate of Insurance or Insurance Policy (www.vacationrentalinsurance.com/G20VRD). The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Coconut Condos any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Coconut Condos directly if you do not wish to participate in this plan or assignment. In the event you do not wish to purchase the Vacation Rental Damage Protection plan please submit a check for $5,000 with your signed rental agreement.